Description
• 10+ years of consulting and / or CRM implementation experience• 4 full life-cycle customer service management platform implementations (e.g. salesforce, dynamics, oracle)
• Experience carrying a business development quota and leading business development pursuits end-to-end.
• Ability to travel to client sites 30-50% of the time.
• Experience defining cross-platform enterprise architectural plans, including mapping business requirements to the system / technology components
• Experience identifying and resolving potential trade-offs or conflicts among architectural options, and ability to align this with business outcomes or impacts
• Proven ability to drive results and readiness across multiple solutions in major transformation efforts.
• Must be legally authorized to work in Germany without the need for employer sponsorship, now or at any time in the future.
• Native German Speaker
Preferred:
• Understanding and/or experience with ServiceNow CSM or Field Service modules within an architecture
• Understanding of the ‘lead-to-revenue’ business processes within the communications and high-tech sectors
• Understanding of enterprise architecture leading practices and associated tools
• Proven ability to build assets, lead and manage teams in major transformations
• Awareness of industry standards and certifications (e.g., TOGAF)