Description
Component Owner for Learning - incident, problem, change management in validated environments, ITIL, EnglishRole:
For our client in the Pharma industry based in Kaiseraugst we are looking for a Component Owner for Learning.
The learning IT team defines, implements and operates the IT tools, systems and services which Group IT provides to support global learning processes. We collaborate globally closely with our business partners in HR and in the business (e.g. manufacturing, development, quality) and the shared service center for learning.
We currently operate 15 tools and applications in the learning space and require more support to run these systems in accordance with our internal guidelines and in many cases with regulations issued by FDA or EMA.
Some systems are related to or interfaced with our global learning management system Cornerstone, other systems are custom developments or standard tools (for example for e-content creation).
The systems in your area of responsibility will be a reporting system (data warehouse) on learning data for regulated environments; a custom developed system, which allows workers to independently check their compliance status in manufacturing; and a tool for our shared service center to take in requests from our business in a structured way.
Areas of responsibility:
- Designing solutions that align with enterprise architecture standards and advance the architecture toward the target state.
- Leading, facilitating and analyzing the tasks required to ensure that information systems are designed and evolve appropriately.
- Working with our business groups to understand their business processes and information needs and working with other members of our informatics organization to identify and design technical options that support the business needs.
- Preparing and presenting project documentation to the architecture review board.
- Documenting and maintaining the solution as-is IT landscape in the Enterprise Architecture Management Tool.
- Overseeing and consulting on technical architecture implementation activities, particularly for new and/or shared solutions.
- Collaborating with the broader architecture community to ensure that the solutions align with target architectures and technology roadmaps.
Lifecycle management
- Manage capacity, availability and software licenses, support contract negotiations - Plan tactical life cycle management (maintenance, patches cycles, release cycles, upgrades, adjustments to overall Pharma IT architecture)
- Drive continuous improvement (enhancements)
Business Needs
- Maintain relationships with key stakeholders to understand their needs and issues, represent the system in front of stakeholders
- Support and consult users in using the system effectively
- Deliver business needs end to end
- Analyze business process and requirements, prepare business cases
- Define and propose solutions and drive delivery end-to-end
- Manage and perform required testing
- Propose projects and enhancements and maintain a roadmap
Performance / support and continuous improvement
- Perform all necessary maintenance and operational activities for the overall system - Run all required support activities, resolve incidents and problems, escalate in a timely manner
- Monitor stakeholder experience and ensure satisfaction with system and support
- Ensure operational work is properly executed and work is coordinated where there are dependencies (IT partners and vendor)
- Seek opportunities for continuous improvement
Compliance
- Ensure adherence to IT standards and compliance, including audits and remediation activities, documentation
- Ensure alignment with architectural standards
Professional and technical requirements:
- About 5 of experience working as a system owner, service owner or IT operations manager in a regulated environment and with accountability for the operation of validated systems
- Expert in incident, problem, change management in validated environments, ITIL knowledge
- Excellence in leading and coordinating delivery and operations teams in multicultural environments remotely, ability to coordinate complex tasks and knowledge in project management (PMM)
- Stakeholder management, excellent communication and presentation skills taking the audience in mind (in English)
- Experience in maintenance and operations of cloud systems and vendor management
- Business fluency in English (written and spoken)
Nice to Haves:
- Cornerstone Learning knowledge
- Pharma experience
Reference no: 919543 AD
Role: Component Owner for Learning
Industry: Pharma Industry
Workload: 100%
Location: Kaiseraugst, Switzerland
Start date: September 2020
Duration: until 31.08.2021, with possible extension
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.