Description
Service Owner (SC Cleared)
Must hold SC
Newport - remote currently
Inside IR35
4 months
TYPICAL ROLE RESPONSIBILITIES
* Sets, monitors and is accountable for the service KPIs
* Works with the Product Lead to set the service and product vision and roadmap
* Works with Senior Programme delivery manager(s) to set the high-level delivery plan
* Engage with technical and operational staff, together with suppliers, to define the best system and platform configurations to meet business/user needs and objectives
* Works with Service Designers to ensure a coherent end-to-end service
* Working across the wider client, to clarify and articulate the diverse requirements of users and delivery partners to support effective delivery of a service, which is reusable across the wider site
* Line management of the programme delivery managers and product leads and dotted line responsibility for the delivery teams, acting as a point of escalation, ensuring the necessary business processes are followed
* Owning the overall budget and allocating funding to areas of the service based on your choices and decisions about priorities
* Communicating the benefits and performance of your service
* Ultimately being responsible for the successful operation and continuous improvement of the service
* Ensuring divisional targets are met and that effective progress and performance measures and processes are in place
* Building and managing strong relationships with teams across the organisation
* As part of the Digital Publishing leadership team, working with delivery management and digital content to ensure strands of work in the division are aligned and prioritised effectively
* Playing a role in building relationships with key stakeholders, including the Government Digital Service and Government Statistical Service, UKSA, the GSS, international partners and commercial suppliers
Works closely with:
* the Senior Delivery Manager, who will ensure plans are realistic, resources are in place and blockers are removed;
* the Content and Publishing Lead (including social media), Data Lead, Data Visualisation Lead so that content and data can be effectively surfaced on ONS.gov.uk and externally while ensuring internal user needs are met.
Person Specification:
* Heading up and developing high-performing teams and promoting and embedding agile working practices
* Delivering services that meet and maintain the digital by default culture across the client
* Financial reporting for a service and the promoting a culture of value for money when delivering services
* Developing a long-term vision
* Working effectively with teams and stakeholders to make strategic choices and prioritise spending
* Managing team dynamics effectively when working across organisational and other boundaries in a fast-paced environment
* Knowledge of the 'digital landscape', including how ONS' digital agenda fits within the broader context of e-government
* Building trusting and collaborative relationships on sensitive issues. You will be comfortable influencing and engaging colleagues and gaining commitment to delivering your vision, including through coaching and mentoring
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.