Description
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented hungarian and slovakian speaking CSR for our international team.Our new teammates will participate in running a multilingual customer service for one of our client, which is the flagship of shared green-mobility across the EU.
Job responsibilities:
Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in Hungarian and Slovakian language in a timely matter; performing callbacks (reaching out to customers who requested help previously)
Escalate problems in Hungarian and Slovakian language for Second Line Help-desk support if applicable
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management.
Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Agent Requirements:
Proficient Hungarian and Slovakian and solid English language skills
At least 1 year experience in call/service center
Excellent written and spoken communication skills
Proficiency in Microsoft Office Suite and Online applications, technology acumen
Great analytical and problem solving skills
Familiaritiy with CRM tools is an advantage
Able to work minimum 5-6 hours daily in CET timezone
Payment:
7 EUR/hour, paid monthly, in the first ten working days of the month following the worked month. We pay through our prevailing payment platform.
We are seeking freelancers for specific projects and campaigns with a contract type of job. This is why we are working with hourly wages instead of indicating monthly salaries.
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system (Windows 8 or above) and
Broadband internet connection (mobile internet is not good enough to manage calls)
Application Requirements:
Please submit your resume in English
Please prepare a voice recording in both Slovakian and Hungarian, with a length of 2-3 minutes for both languages.