Description
Our Client is urgently looking for a 3rd Line Data Engineering Specialist,
Contract inside of IR35,
Active SC clearance is essential,
What I'll be doing - your accountabilities
*Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio.
*Deal with customer requests in line with Service definitions and SLA's.
*To escalate and manage incidents and requests to vendors in a timely fashion.
*Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
*Collaborate with all Client business units to bring about timely resolution of technical issues.
*Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
*Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
*Development of training, tools and processes to ensure teams increase and develop technical capability.
*Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours.
*Perform a SME role for designated clients and technologies.
*Responsible for pro-active review and maintenance of customer infrastructure.
*Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business.
*Provide input and approval within the 'Acceptance into Service' process for new customers.
Skills/Experience required for the job:
*5+ years working within a systems integrator support environment as a highly skilled technical engineer.
*In-depth knowledge of EMS products, customer IT systems and applications.
*Experience of working across the service life cycle, supporting and costing bids as a subject matter expert.
*Possesses a deep level technical knowledge of Data Services technologies and associated management applications.
*Have strong service improvement and service transformation skills;
*Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award, that any business can receive, won in consecutive years, The Queens Award for Enterprise: International Trade;