Description
Service Transition Analysts - Digital/Birmingham
.URGENT Role* - Interviewing now
You will be responsible for accepting products, determining whether they are fit for purpose and assessing product readiness against agreed service acceptance criteria.
Skills:
- Continual service improvement. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions.
- Problem management. Ability to proactively initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Ability to identify and apply appropriate solutions and assist with implementation of them as well as preventative measures.
- Service focus. Ability to view services from an end to end viewpoint and investigate how to get the best of underlying services.
- User focus. Ability to understand and the identify needs and engage with users or stakeholders to collate user needs evidence to create positive user outcomes.
Knowledge:
- The digital economy, digital contexts and designs service that fit them, new technologies and their potential application.
- IT Service Frameworks, Methodologies and best practice.
- How to integrate multiple platforms
Type of experience:
- Managing service transitions and coordinating the capability and capacity from multiple teams and expert communities.
- Managing or supporting the implementation of efficient and beneficial business changes
- Producing reports to support the governance of service standards.
Please send your CV to Ahmed and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion differences in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.