Change and Business Improvement Manager

Description

Change and Business Improvement Manager
4mth Contract IRO 800pd Inscope of IR35
Remote Working
The Change and Business Improvement Manager is responsible, at a project/programme level, for articulating business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption and providing specialist change management support.
We are looking for change professionals adept in both the people side of change (stakeholder management, change readiness etc) and the more technical elements (process design, resource modelling, MI reporting etc).

Key Responsibilities:

- Collaborate with our operational teams, policy colleagues, digital programmes, customer insight, and technology to deliver new ways of working, services and functions, which are efficient, effective and user focussed.

- Understand and document the baseline and current state of services and functions, define the to be state including TOM, service design, organisational design, business processes, information flows, operational framework and performance metrics.
- Ensure that services, processes, systems and future operating models are designed to meet the needs of users, deliver against regulatory requirements, support efficiencies and deliver against our strategic priorities and objectives.

- Lead the implementation of new operating models into live service, ensuring ongoing process compliance and control, including the optimisation of future state operations through the design and implementation of operational frameworks

- Build and manage productive and effective relationships with senior stakeholders, including Executive Committee members.

- Lead the production of business analytics, including performance and productivity baselines, demand analysis, impact and feasibility analysis, scenario modelling, activity based cost models and benefits tracking.

- Act as a Change Leader across the organisation, driving awareness and understanding of change management, approaches and tools at all levels.

Essential Skills and Experience:

- Experience of leading business transformation activity that balances exceptional delivery for users, with the needs of operations and the business.

- Experience of leading change and driving change awareness within a complex and geographically dispersed organisation.
- A solid track record of delivering service/performance improvements, efficiencies and enhanced user experience.

'solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and Embedded.

- Excellent technical business analysis skills