Description
Loyalty Manager - Inside IR35 - 9 months
A huge retail brand is looking for a Loyalty Manager on a 9-month basis to cover maternity leave. This is a contract position and has been determined as Inside IR35.
You'll be reporting into the Senior Loyalty Manager and you will be responsible for developing propositions and initiatives which deliver their customer retention and growth plans, including evolving the customers membership experience and building new loyalty capabilities throughout.
Responsibilities:
- Supports within the loyalty team to plan, develop and execute loyalty benefits and initiatives.
- Works in partnership with CRM counterparts to ensure we target the right customer, with the right message, at the right time.
- Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first.
- Supports the development of capabilities which will deliver an enriched and growing customer database.
- Acts as a subject matter expert and consultant to the wider business on CRM and data-driven marketing, so that loyalty is considered as part of plans and ladders up to objectives.
Skills:
- Experience of working on CRM and loyalty schemes
- Strong commercial awareness with accurate forecasting and cost control.
- Analytical mindset with experience of analytics platforms eg GA, Looker, Adobe
- CRM experience working on high profile multi-channel consumer brand with sizeable customer database.
- Strong understanding and experience of driving omnichannel customer behaviour
- Successfully manages multiple stakeholders and excellent influencing skills
- Ability to balance between customer insights and commercial outcomes
- Planning and prioritisation
- Agency/supplier management experience
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age