Description
My client a leader in their field and household name are on the lookout for a Customer experience (CX) & Innovation manager to join their team on an initial 3 month fully remote contract which is very likely to extend. My client are looking for somebody with strong agile experience and CX transformation in an enterprise contact - my client are supporting a global journey team in fostering agile and consumer centric WoWs in a complex Matrix organisation, including ceremonies, artefacts and processes.
THIS ROLE IS INSIDE IR35
Experience strategy skills:
- Consumer experience journey mapping
- Journey Strategy OKR setting and refinement (multi-channel marketing KPI focus)
- Opportunity identification
- Prioritization techniques (eg CD3, WSJF)
- Value proposition design
- Hypothesis creation
- Workshop facilitation/cocreation
- Ideation techniques and design thinking methods
- Research synthesis & insight generation
- German speaker would be advantageous
Transformation skills:
- Agile frameworks: Familiarity with Kanban, SCRUM, SAFe
- Basic knowledge of change management principles
- Ability to take a consulting/coaching role with a client who needs and appreciates a partner who provides structure and a strong point of view
Overall Big Picture
The client is currently undertaking a comprehensive transformation at the global strategy level as well as at regional execution levels. This includes all areas of the global strategy unit as well as associated operating models. As a long-term partner, we have helped the client to define and implement new ways of working and to break new ground.
Now it is particularly important to roll out the activities that have been started in the organization and to embed them in the whole organization - on global, regional and local level across departments and brands.