Description
Senior Service Designer - Remote- 6 months -Inside IR35
Day rate: Market Rates
Harvey Nash's public sector client are currently looking to recruit a Senior Service Designer to join their team based remotely for a 6 month period. You will be responsible for the journey design and blueprint of the MVP and future state journey that fits with existing E2E outline and meet policy and bill objectives.
Main Duties:
- Pinpoint identification and resolution to create a seamless experience for all users
- Raising risks and helping to provide mitigation at a service level
- Design of artefacts needed to help the service operate
- Input to requirements/user stories that will define technical specification or functioning of tools/systems as appropriate
- To identify further stages of development to deliver a future iterations of the service post launch, to be incorporated into a roadmap/backlog
Essential Skills:
- Experience working with other UCD practices and in a user centred context
- Experience working in a multichannel environment
- Experience and proven track record delivering services and products
- Experience working on sensitive user topics
- Experience working with Agile and or multidisciplinary teams
- Experience of working on manual/clerical process based environments
Desirable Skills:
Working Level
- Experience of working within constraints
Practitioner Level
- Agile working
- Communication skills
- Community collaboration
- Digital perspective
- Leadership and guidance
- Prototyping
- Facilitating decisions and risks
Expert Level
- Evidence and context-based design
- User focus
This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.