Description
Service Desk Analyst - 6 months inside IR35 £165 - Edinburgh
Parity Group are delighted to partner with our client, a public sector organisation, who is looking to recruit a Service Desk Analyst for a minimum 6-month period. Due to the current circumstances this role will be remote until restrictions are suitably eased.
You will receive a daily rate of £165 and the contract will see you INSIDE IR35.
You will:
- Use a supporting knowledge base to deliver instruction, advice and guidance and attempt to resolve enquiries at first contact.
- Liaise closely with other IT Service colleagues; build and maintain good relationships and work on joint activities and initiatives.
- Maintain regular contact with the customer and take ownership of incidents and requests.
- Recognise and escalate potentially serious issues, maintain call logs.
- Work together to achieve individual and team objectives.
I would love to hear from you if you possess the following skills:
- Excellent communication with the ability to listen and empathise with customers
- Ability to work using own initiative to solve problems
- Ability to manage effectively changing priorities and deadlines managing your own workload, contributing to the continuous improvement of RoS data, services and products
- Familiar with using and supporting Microsoft Office, e-mail, and business applications
If this sounds like the role for you please do not hesitate to contact me, Lisa Brand, or simply click the apply button.
Parity - Better Decisions: Better People
Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services.
We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position
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