Description
Salesforce Admin/Application Support Consultant
£500 per day via umbrella
Fully Remote - South West based client
Leading South West based Financial Services client require a Salesforce Administrator to provide Salesforce Application Support on an initial 6 month contract
Role:
- Answering support calls via IT Ticketing System, investigation of user issues and managing their subsequent resolution to target SLAs.
- Routine maintenance of the Salesforce application.
- Supporting the Problem Management team - providing root cause analysis and service outage analysis reporting.
- Documenting and recording change requests with the Board.
- Act as escalation point for Junior members of the team.
- Training other members of the team
- Proactive process improvements generation to improve efficiency or service
Skills/experience:
- Salesforce Admin experience, preferably certified
- Strong analytical, interpersonal and communication skills key.
- Ability to rectify problems under difficult or high-pressure circumstances.
- Ability to work individually and as part of a team.
- Experience of working in a fast-paced environment with multiple parallel service levels
Contact David Southwood - Sanderson Recruitment