Description
*SERVICE TRANSITION ANALYST*END OF DECEMBER 2021*RATE 300 PER DAY INSIDE IR35*SOME REMOTE WORK AND BASED IN BIRMINGHAMROLE -
To be accountable for the coordination of service transition activities across multiple projects, suppliers, service teams, Platforms and Products
To be responsible for managing service transition resources to support successful service delivery
To be responsible for managing the development of successful service transition plans for each project
To be accountable for providing recommendations to the go-live, early-life support and 'service acceptance stages
To be accountable for managing and ensuring that acceptance criteria are understood by the wider IT operations
To be responsible for the shaping and delivery of transition projects and programmes to individual business needs
To be accountable for managing the IT service and support capability and capacity ensuring adequate response times
To be accountable for managing governance and audit reporting, ensuring service standards are met for their specific service
Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
Knowledge:
Knowledge of the digital economy, digital contexts and designs service that fit them, new technologies and their potential application.
Knowledge of IT Service Frameworks, Methodologies and best practice.
Knowledge of how to integrate multiple platforms
Type of experience:
Experience of managing service transitions and coordinating the capability and capacity from multiple teams and expert communities.
Experience of managing or supporting the implementation of efficient and beneficial business changes
Experience of producing reports to support the governance of service standards
- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.