Description
Job title: Service Delivery Manager
Location: Warwick
Duration: 6 months initially
The Role:
The role primarily supports the relevant end-to-end process owner for reporting processes in the UK. Leads the development and execution of those processes to maximise operational efficiency and effectiveness and ensures that process outputs meet all internal and external stakeholder requirements.
Responsibilities:
Provide first line response/resolution and guidance, managing the expectation of requestors and Reporting Services stakeholders
Management of the reporting inventory list
Lead the validation, high level prioritisation and allocation of work within the Reporting Services
Lead and operate an effective customer interface and ensure the application of performance and governance frameworks so that high quality 'outputs' are produced. Ensure information and reports are accurate, usable, relevant, and timely. Apply quality assurances in accordance with agreed service level agreements that meet or exceed customer expectations.
Manage and coordinate processes by setting accurate timetables, transparent assumptions, key performance metrics and guidance to ensure delivery to agreed timescales and customer requirements.
Lead a highly motivated, innovative and customer focused finance team, developing talent and a performance management culture that drives value through staff engagement and successfully meets/exceeds all relevant targets and objectives within the business unit.
Monitor and identify risks/issues and overseeing change impacts
Work with the Business and engagement leads where required to refine user and functional requirements to identify any gaps in request made and technical capability.
Ensure all new or changed reports/data models are tested for accuracy and consistency before testing by the requester of final reports/outputs to verify the integrity of information made available to the business.
Ensure all new or changed reports go through an agreed and signed off change control process
Leading on the reporting data tables required for the Regulatory reporting submission
Requirements:
Experienced in SAP BI, Business Objects reporting tools
Experience in SAP BI and Business Objects roles and authorisation
Knowledge of the HANA & BW platform in the area of data extraction (BODS & SLT)
Good understanding of data analysis, data mapping and process mapping
Report creation
Data mining
General and technical accounting knowledge
System implementation
Utility industry accounting
US GAAP, Sarbanes-Oxley, and IFRS
Process Management
Month-end close processes
Risk mitigation
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunities' employer.