Description
Detailed JD.(Roles and Responsibilities)
Oversees all aspects of the process and product or sub-product
Oversees product update and enhancement life cycle with emphasis on demand, requirements, validation, and securing business signoff
Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
Manages functional incidents and service requests through full life cycle (through closure)
Provides major incident oversight and communicates status to the business in a timely manner
Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
Understands and assesses the financial impacts of incidents related to disrupted product processes - assisting the business work through complex errors and reconciliations
Analyzes batch failures/errors and summarize findings in reports to the business
Advises and assists L2 resources as needed
Conducts analyses of life cycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies
Mandatory skills*
Bachelor's degree in finance, business, computer science or a related discipline, or equivalent work experience
Years of experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions FI (new GL, AP, AR, FA, Treasury, BPC, FSCM) and CO (CCA, PCA, PA, IO, PS)
Direct experience in complex management activities, such as business development, application development/deployment
Direct experience in managing team
SAP certification preferred