Description
The AW365 CX Consultant has the responsibility of the architecture, technical strategy and design of next generation contact center solutions and Customer eXperience journey.
- supporting the delivery team during the solution build phase
- is acting as the technical single point of contact for the solution delivered and drive technically the assigned design and build resources to ensure successful delivery and customer satisfaction.
- taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required
- Act as an expert on AW365 dialogue and identify the system architecture
- Recognize and assess client key business drivers and challenges.
- Create High- and Low-Level designs, configure the AW365 elements.
- Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
- Produce customized architecture standards.
- Produce complex design documents.
- Test the implemented solutions and ensure smooth handover to operation
- Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring,