Description
Platform Control Operations Lead/Incident Manager
One of my clients is urgently looking for a Platform Control Operations Lead/Incident Manager for a 6-12 month contract based in London. This will be an Inside IR35 contract and no VISA sponsership will be provided
The Platform Control Operations Lead/Incident Manager will:
- Maintain Operational knowledge of all Platform Control functions
- Incident Management on all Platform related MPI and HPIs
- Support the Operational Teams at both Sites by Validating and Prioritising Incidents
- Robustly Drive the Resolution of P1 & P2 Incidents
- Proactively manage open incidents in order to minimize customer impact
- Deliver Senior Management, Stakeholder & User Communications that Inform and Reassure
- Prepare and publish high quality Daily, Incident and Ad Hoc Reports & Metrics
- Maintain logging standards of wider team
- Review and improve PCC process and documentation
- Support the Development Team in delivering change and Operational Readiness activities
- Support the Team Manager in their development of the operational team by providing timely & balanced feedback
1 Hours
24x7 Shift -based Pattern
2 Travel
Occasional travel to alternate Platform Control Centre will be required.
Apply now for immediate interviews!