Platform Control Operations Lead/Incident Manager

London  ‐ Onsite
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Description

Platform Control Operations Lead/Incident Manager

One of my clients is urgently looking for a Platform Control Operations Lead/Incident Manager for a 6-12 month contract based in London. This will be an Inside IR35 contract and no VISA sponsership will be provided

The Platform Control Operations Lead/Incident Manager will:

  • Maintain Operational knowledge of all Platform Control functions
  • Incident Management on all Platform related MPI and HPIs
  • Support the Operational Teams at both Sites by Validating and Prioritising Incidents
  • Robustly Drive the Resolution of P1 & P2 Incidents
  • Proactively manage open incidents in order to minimize customer impact
  • Deliver Senior Management, Stakeholder & User Communications that Inform and Reassure
  • Prepare and publish high quality Daily, Incident and Ad Hoc Reports & Metrics
  • Maintain logging standards of wider team
  • Review and improve PCC process and documentation
  • Support the Development Team in delivering change and Operational Readiness activities
  • Support the Team Manager in their development of the operational team by providing timely & balanced feedback

1 Hours

24x7 Shift -based Pattern

2 Travel

Occasional travel to alternate Platform Control Centre will be required.

Apply now for immediate interviews!

Start date
n.a
Duration
6-12 months
From
Harvey Nash IT Recruitment UK
Published at
21.10.2021
Project ID:
2233128
Contract type
Freelance
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