Location: Lille
Languages: French
Start date: ASAP
Duration: 12 months


One of the largest IT companies in France is looking for a service delivery manager. The client has highlighted the urgency for this position. Interviews will be scheduled before the end of the week after CV's have been assessed.

Glocomms has successfully placed several contractors with them within the last 12 months. Consistently placing contractors with this client has created a strong relationship with the client.


Job Title: Service Delivery Manager


As part of large-scale projects for our key account customers, we are looking for a Service Delivery Manager M/F:

Your main missions will consist of:
  • Guarantee compliance with contractual commitments on outsourcing contracts: human, technical, project management aspects
  • Supervise and orchestrate the entire IT production of its service:
  • By coordinating the implementation of computer processing, management of changes and problems
  • By managing risks
  • By managing the implementation of continuous improvement
  • By piloting projects complementary to the Run
  • Ensure customer satisfaction to allow the development of offers
  • Contribute to the progress of transitions and reversibility of outsourcing contracts
  • Manage the deliverables of the service, contractual and operational: PQS, CS, PAS; dashboards, project reporting, activity monitoring
  • Manage the financial monitoring of contracts, respect for margins, monitoring of charges and penalties

The expected profile has a good general culture in Infrastructure Support and IT Production in the context of Outsourcing, and a good command of the following skills:
  • Management of production run contracts
  • Architectural and functional knowledge of the information system
  • Technical and functional knowledge of the application heritage
  • Knowledge of safety standards and procedures
  • ITIL certification

Skills valued:
  • Fluency in written and oral communication
  • To be able to lead and have real capacities to federate
  • Knowing how to delegate and control
  • Very important initiative


Start date
12 months
Phaidon International
Published at
Project ID:
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