Description
CRM Architect
Remote working - Inside IR35
We are currently recruiting for a CRM Architect to join our clients Digital Engineering team. We are looking for a CRM Architect who has worked in consultancy roles across a range of CRM technologies such as Dynamics 365 and Salesforce. This is a great opportunity for you to play a pivotal role in CRM technology transformation, working with a leading client in the insurance sector.
The Opportunity
- Provide technology focused consulting services within the CRM domain
- This is an advisory/delivery hybrid role, so we are looking for someone who is comfortable working on defining CRM strategy and helping clients to set up a CRM capability within their organisation
- Operating within high-performing, collaborative teams consisting of industry experts, change-makers, creative designers, technologists and engineers
- Liaise with internal and external stakeholders to understand the business and technical requirements, and then develop an approach to meet their needs
- Collaborate as a leading member of the team with practice leads, industry leads, delivery managers, business analysts, and other IT professionals to implement technical solutions
- Act as a key contributor to building the capabilities of the delivery team and our best practices approaches
The Person
- Multiple years CRM consulting experience using Microsoft Dynamics, Salesforce and other similar technologies
- Preferably experience of multiple CRM technologies, must want to work across multiple CRM technologies, not just a single vendor
- Consulting, rather than development focus: has performed/wants to perform technology strategy/advisory roles rather than CRM upgrades/enhancements
- Strong delivery focus - able to act as technical lead on initial CRM implementation phases
- Strong stakeholder management - evidence of facing off to senior client stakeholders
- Comfortable delivering demo solutions/proof of concepts to tight timescales
Must have experience of the following:
- Experience of CRM strategy, technology selection and supporting business case creation
- Experience of CRM solutions covering workflow management
- Experience of multi-channel integration with a CRM solution
- Experience implementing CRM solutions such as Dynamics or Salesforce in a wider eco system
- Experience of integrating CRM solutions with both new technologies and Legacy Mainframe applications
- Experience of Single Page APP framework with GraphQL based APIs
CRM Architect
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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