Description
Service Architect SC Cleared
Service Manager
Service Consultant
Based remote, preferably but not essential, within easy reach of Farnborough for ad-hoc days.
You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies and infrastructure components. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contract.
The successful candidate will be responsible for the creation of the following components:
Enterprise service model design
Service organisation design.
Service Management process/procedure definition.
Customer engagement (to agree requirements, processes & interfaces).
Process work instruction.
Service Management tool design.
Service Management/design proposals to customers.
Service Management consultancy.
Change Requests for projects which require out of scope deliverables.
Essential Competencies
Excellent written and oral communication skills.
Experience of writing quality proposals and tender documents.
Commitment & Enthusiasm.
Flexible to travel.
In-depth Problem Solving skills.
Design & Innovation.
ITIL v3/4 certification.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design (ITSM) & Specification experience.
Large scale Service Transition experience.