Description
We are seeking an experienced Salesforce Administrator (with Salesforce ADM201) who will serve as the "go to" person for CRM users, promote adoption, keep current on new releases, provide training, and capture requirements for ongoing and future improvements. Working closely with the wider IT team, you will be responsible for ensuring that we are maximising efficiency and capitalising on the full features and benefits of the system based on the various user group needs. 4 days remote/1 day onsite per week.
Duties:
- Solicit feedback and proactively seek out and identify system changes and identify requirements from the business
- Manage system changes without interruption to the business
- Continuously modify the system to increase business benefits and usability, and continually seek ways to further enhance the end-user experience and business processes
- Manage all processes that impact/relate to salesforce.com
- Manage new releases of SFDC and efficiently roll out new features
- Lead and manage the implementation of fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions and create custom objects where necessary
- Manage and prioritise the ongoing customisation and enhancement to the Salesforce environment, inclusive of workflows, functions and configurations, new reporting capabilities and ad hoc reporting requests
- Provide sales and financial data to company executives
- Maintain the System, Security, and Integrity
- Monitor application storage usage and archive data as needed
- Design user profiles and hierarchies
- Develop strategy, plan and support acquisitions and the integration of CRM systems
- Create and administer training to existing or new users/groups
- Create, maintain and document processes in salesforce.com to help manage activities, trends, sales and leads
- Work with Marketing to create processes in salesforce.com and/or HubSpot to ensure ROI is captured with lead generation and campaigns
- Report dashboard creation and maintenance
- Communicate regularly with business in relation to new features, enhancements, and changes to the system
- Be the company SME on Salesforce.com
The Candidate
In addition to excellent communication and stakeholder management skills, you should possess strong collaboration and people management skills, be a pragmatic person and highly focused on delivery.
You should have between 3-5+ years' commercial experience of supporting and administering salesforce and the following;
- Solid salesforce.com skills and a good understanding of the general concepts of Customer Relationship Management
- 5+ years of Salesforce Administration experience
- Salesforce.com Administrator certification is required as a minimum, ideally Salesforce Platform Builder and Advanced Administrator
- In-depth knowledge of the standard capabilities, of SFDC and have successfully expanded on those capabilities using custom code (Apex, s-controls) and/or integration with external systems
- Previous experience with integrating another CRM database into Salesforce (acquiring a new company and the data they have)
- Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
- Previous re-engineering experience updating an existing salesforce.com configuration to provide solutions for reporting, workflows, and enhanced functions
- Detail oriented and self-starter with strong communication skills
- Ability to work independently and as part of a team
- Proven ability to utilise salesforce.com as a sales analysis tool
- Strong problem-solving, data and software application skills
- Experience working in a global environment covering multiple regions and time zones
- Responsible for planning own workload and working with autonomy, typically against a backdrop of changing priorities and/or external events
- MS Office Skills (Excel, Word, PowerPoint, Project, Visio)
Our client is an award winning & thriving International pharmaceutical company are undergoing a major business transformation programme and require a Salesforce Administrator with a passion for CRM and the benefits of sustained user adoption. Based remotely for 4 days per week, this exciting opportunity requires candidates from a blue chip background who can make a positive contribution to the business.