Description
A leading Telecommunications conglomerate are looking to hire a Digital Journey Specialist to join their growing digital experience team.
The role will be reporting into the Digital Journey Senior Manager, who sits within the wider Digital Experience team. The Digital Journey Specialist will be responsible to support a best in class digital experience by taking responsibility for having an in depth understanding of how our consumer customers interact and behave.
This will involve communicating journey recommendations to influence a wide range of stakeholders, ensuring that evidence and insight is used to back up decisions. Furthermore they will also continuously evaluates the digital channel for points of improvement, growth, or experience and work closely with the Customer Experience Design team to ensure consistency of application of journey across the digital estate.
Background:
- Demonstrated experience in customer experience and research.
- Comfortable with Decibel the digital experience analytic solution.
- Well versed in Adobe analytic.
- Has experience with internal stake holder management.
- Experience uncovering content for and then building customer journey maps, experience mapping, or process mapping.
- Experience with cross channel experience (contact centre and digital).
- Experience using qualitative research, experience as a practitioner or in working closely with this discipline.
- Experience using data analysis and metrics to drive decisions.
Project People is acting as an Employment Agency in relation to this vacancy.