Description
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.
Job Title: ERC Generalist
Location: Remote/Maidenhead
Duration: 6 months Contract initially with Possibility of extension
What you'll do:
- You will act as an initial point of contact for more than 4000 employees for all HR related questions. This means you will be taking on responsibility to ensure that employees and managers get the most effective resolution directly from you or with the help from Centers of Excellence (COE).
- You will be required to apply judgment and make decisions to escalate to a COE or partner if the solution requires specialized knowledge or is an exception.
- You will manage a broad variety of requests related to HR policies, procedures, tools (Workday, ServiceNow) and different HR programs.
- You will handle high employee inquiry volumes and broader generalist responsibilities by respecting deadlines, set SLAs and KPIs set for the role.
- One of your key responsibilities will be to ensure high data accuracy in our employee inquiry case tracking tool and provide timely updates on the progress.
- You will act as a data integrity champion to ensure employee records are as up to date as possible. This may include running data audits, contributing to EMEA wide projects.
- You will generate insights about process, procedure or internal working instructions where you see opportunities to streamline and gain greater customer satisfaction.
- You will extract those insights based on your day to day work with employees.
- You will collaborate with a broader ERC team to share knowledge and build a world class learning organization in a shared services space
- You will contribute to local as well as EMEA wide projects and initiatives which require good coordination, project managing and communication skills.
What you need to succeed:
- Excellent professional communication skills both written and verbal.
- Must have a strong attention to detail, organizational and proven problem-solving skills.
- This role requires someone comfortable working in a high volume; fast-paced, results-oriented environment and hold themselves to a very high customer service standard.
- Must be able to work independently and as a team-player; and also interact well with peers and business partners.
- Excellent English language skills required, any additional European languages are a plus.
Education:
- Completed with a 2.1 or above undergraduate degree from a University in Human Resources and Psychology preferred.