Description
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a MS Dynamics Functional Consultant- Manchester area but can be done remotely for one of their public sector Clients based in UK.
- IR35: This role is inside of IR35
- Initial duration: 6 months
Role and tasks
Key Technical Skills
Dynamics 365 CRM Applications
Product Management
Business and functional analyst skills
Data analysis
Role Spec
The Field Service functional consultant role and certification
You fit the profile for this certification if you're a functional consultant with responsibility for using Dynamics 365 Field Service to implement solutions that manage resources which complete the Field Service life cycle.
Functional consultants collaborate with the designers of Field Service processes. They implement these processes, configure default administration areas of the Field Service application, deploy the Connected Field Service (IoT) solution and the mobile application, and implement any additional customizations needed. Field Service functional consultants are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
As a candidate for this certification, you must know how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, user roles, settings, the Connected Field Service solution, and configuration of the Field Service Mobile application. You should also be familiar with the Microsoft Power Apps-based mobile application.
As a functional consultant in this role, you need experience working on teams with project managers, developers, and solution architects, plus a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.
Must Have
- Functional and technical knowledge of Microsoft Dynamics 365 CRM Applications (Field Service module).
- Collaborate with Product Management and Business Process Owners in shaping the requirement to use OOB capability and provide low level design in case of customization.
- Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for developers
- Hands on experience on D365 customization using plugin, custom WF activity & function app. This will enable to shape/size the requirements with the product owners
- Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance
- Proactively document solutions, processes, designs and lessons learned
- Incorporate learnings into future solution design considerations
- Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
- Identify and manage risks with timely reporting and escalation of such risks and issues
Nice to Have
- Scaled Agile Framework - Product Ownership
- Azure CI/CD pipeline
- Experience
- Data integration skills
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.