Description
I am currently recruiting for a Service Operations Manager to join a NHS Trust based in Essex. This role is paying up to £290 a day, inside IR35, on an initial 3 month contract (possibility of an extension).
RESPONSIBILITIES:
* Accountable for all the operational functions of end user support and provide overall strategic management of Service Desk functions, covering 1st/2nd Line Teams including the performance and quality of service.
* Oversee problem and incident management for all minor/Major service level issues, working closely with Problem Manager
* Line Manage 1st/2nd Line Team Managers Staff
* Take a lead role in interpreting guidance in areas of key responsibility and implement key policy/guidance initiatives.
* Document and update current processes
* Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs
* Develop operational reports and lead on reporting to the Senior Leadership Team/Executive Management/Senior Managers, undertaking analysis across a range of functions and projects.
* Regularly attend Integrated Care Directorate (ICD) service review meetings; reporting on performance, service improvements, quality and processes
SKILLS/EXP REQUIRED:
* Excellent communication/customer service skills
* Recent NHS experience with knowledge of NHS Systems
* ITIL certified and proven IT Service Management experience.
* Broad range of technical skills required covering Service Desk, Telephony, Network and Server support
If you have the suitable skills for this role, please apply today with your updated CV.