Description
NatWest Team Leader
NatWest are seeking a highly motivated candidate to join their award-winning front-line internal colleague support team. This is an exciting opportunity to join the leadership team of a highly motivated and energised team of people with opportunities for leadership development and progression.
The role is based in Castle Donington in the East Midlands and will be following the new flexible ways of working model offering 80% remote working and 20% in their brand-new offices by East Midlands airport which offers free on-site parking.
Key Responsibilities:
- Working in a busy and dynamic contact centre environment you will lead a team of between 10 and 14 Analysts delivering support to colleagues across the Bank. You will be part of a wider Leadership Team who are passionate about the customer and delivering change to support their experience.
- You will act as a source of motivation for your team by championing their potential and helping them realise their personal goals through development planning and one to one coaching
- You will support achieving business KPI's through management of your team their performance, whilst ensuring the quality of service is Embedded in all that we do
- Listening and acting upon feedback is a key part to the role, assisting with the implementation of continuous improvement through an empowered network
- You will have the opportunity to develop your own leadership skill-set with support from your own line manager who will help you realise your potential
- You will collaborate closely with a broad group of Leaders and will interact regularly with the wider Senior Leadership Team helping to shape the performance and future direction of the department
- You will have the opportunity to demonstrate your analytical ability during your leadership of your teams to ensure they reach the required targets using your coaching skills. Whilst shaping and developing support plans to enable Analysts to bring the best of themselves to their role
Key Skills
- Experience of leading in a contact centre or service centre environment
- Strong coaching skills
- Able to analyse data to understand opportunities for improvement for both our customers and performance management
- Self-starter who takes charge with little direction, seeks clarification if unsure
- Also, someone who is able to challenge upwards confidently
Initially this will be a 6-month rolling contact with an opportunity to convert to a permanent role for candidates who excel in their performance with a starting salary of circa £30k per annum plus additional benefits including pension contributions, 28 days holiday and more.
Lorien Plc is acting as an Employment Business in relation to this vacancy.