Description
ONSITE TECHNICIAN - SECURITY CLEARED - CONTRACT - ONSITE
Leading Managed Services Provider in the Defence Sector requires an onsite IT Technical Technician for the customer in Llondon -must be onsite 5 days a week.
Description
Location: Based in Westminster, LONDON
Duration: Contract runs until June 25
Positions: 2
*A national security clearance is required for this role but candidates not holding this level of clearance will be considered*
- Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (within one mile of the main site.)
- Good communication skills and being a team player is essential.
- Support hours are Mon to Friday (7.5 hour shifts)
Qualification Key Performance Indicators
. Feedback from customers, Project Manager, Service Lines etc.
. Proven track record working with product authority and external vendor support teams.
. Proven track record of problem resolutions.
. Successful solution designs implemented.
. Evidence of sharing and re-use of knowledge.
. Successful definition, implementation and conformance to processes.
. Service level requirements met.
. Response and resolution to escalated issues in a timely manner.
. Problem ownership demonstrated.
. Meets project deadlines and costs within own scope of responsibility.
. Successful track record of leading small projects.
. Errors with workarounds or fixes provided in a timely manner.
. Successful track record of working with third parties.
. Correct application of severity, impact and priority.
. New business secured and successfully implemented.
. Skills Matrix up to date with products/systems/technologies and techniques.
. Contribution to product forums and working parties.
. Up to date personal learning plan available.
Please apply via this ad in the first instance or send a CV with covering note or contact me (see below)
Project People is acting as an Employment Business in relation to this vacancy.