Description
The key responsibilities will include:
- Service Management design to meet customer needs.
- Service Management process/procedure definition.
- Service Acceptance Criteria definition.
- Service Validation and Testing definition and support.
- Customer engagement ( to agree processes & interfaces).
- Process work instruction creation.
- Service Reporting Design.
- Weekly/Bi Weekly office travel to London.
Key Skills:
- Demonstrable experience in Service Architecture and Service Design experience.
- Service Implementation background.
- Service Management Tool Design & Specification experience.
- Knowledge of ITIL v3 and v4.
- Knowledge of ITIL alignment with DevOps and Agile principles and practices