Description
Currently have a requirement for a Customer Engagement Advisor, on a 6 month contract working on site at the clients offices in Kingston, Surrey.
Please note, this role has been determined as inside of IR35 regulations.
Please see key details as per the below, provided by the client for your consideration:
Overview:
- This family performs Front Office activities, is typically customer-facing and responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site.
- Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle.
- Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status. Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues.
- Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.
- Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and HP policy requirements.
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
- Works on problems/projects of moderately complex scope.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Acts as an informed team member providing analysis of information and limited project direction input.
- Follows established guidelines and interprets policies.
- Evaluates unique circumstances and makes recommendations.
- Typically 2-4 years of related experience (eg, supply chain, customer service, procurement, financial management).
Day to Day Responsibilities: