Description
An Incident Manager with current DV level security clearance is required to join this organisation based in Hampshire/Berkshire/Wiltshire.
The Incident Manager will manage the life cycle of all Incidents (unplanned interruptions or reductions in quality of IT services). The primary objective of this ITIL process is to return the IT service to users as quickly as possible.
The Incident Manager will continuously monitor the processing status of outstanding Incidents, so that counter-measures may be introduced ASAP if service levels are likely to be breached.
The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting. The role represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.
Working at the Service Management Centre within the service desk area but work as the Authority OSM incident manager lead.
Candidate for the Incident Manager role must have the following experience:
- Strong experience of managing the life cycle of all Incidents (unplanned interruptions) or the reduction in the quality of IT Services.
- Returning the IT Service to users as quickly as possible and conducting post incident reviews.
- Experience of Continual service improvement
- Problem Management experience
- Experience of OSM Incident management processes.
- ITIL Foundation V3 or V4
Candidate MUST also be CURRENTLY DV cleared.
This is an initial 9-12 months contract and is likely to extend.