Description
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who requires a Service Architect for working remotely
IR35 Status - Inside IR35
Must be SC cleared ideally would also hold nppv3 clearance
Role Description:
Service Architect, Service architecture, Service Design/management, ITIL v3, service desk design, service tool design.
The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units. The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.
The successful candidate will be responsible for the creation of the following components:
Service organisation design.
Service management process/procedure definition.
Customer engagement (to agree processes & interfaces).
Process work instruction.
Service desk design.
Service reporting design.
Service management tool design.
Service management/design proposals to customers.
Service management consultancy.
Change Requests for projects which require out of scope deliverables.
The Service Architect can be engaged during any of the following phases of the service life cycle, but is usually focused on Transition.
Essential Competencies
Commitment & Enthusiasm.
Flexible to travel.
In-depth Problem Solving skills.
Design & Innovation.
Knowledge of ITIL v3.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.