Description
- IT Service Delivery Manager - Enterprise Contracts - Urgent role
- £45,000 - £70,000 per annum - This IS flexible and negotiable for the right candidate
- 8 - 12 week temporary contract
- Immediate start required - we can not wait for anyone on any notice
- Remote based role but with a meeting once a week in either Coventry or Hertford
Working for a Print Management and Telecomms provider, we have an urgent need for a Service Delivery Manager to start immediately and assist on writing a Service Design Document/Contract for a new client. There are set milestones in place that can not be moved so it is essential that you can start immediately - ideally Monday 4th July
To be considered for this IT Service Delivery Manager role you must have:-
- Experience in writing a Service Design Contract - this is absolutely essential
- Service Delivery Management experience
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- If you have either worked for a Telecomms and Print Provider or from the IT industry or written contracts within a Government, Hospital, Council setting then this is also a huge advantage
Responsibilities and Duties for Service Delivery Manager:
- Defining and documenting project scope and resource requirements.
- Contract submission in timely manner - there is a hard deadline in place
- Setting timelines for deliverables
- Defining and managing priorities against the available capacity of team members
- Facilitating and leading daily stand up' meetings
- Negotiating with internal and external stakeholders
- Creating a collaborative, innovative and efficient working culture
- Encouraging regular iteration on deliverables
- Ensuring the regular delivery of projects and products in accordance with Prince2/ITIL methodologies
Skills and experience required:
- Previous experience as a Service Delivery Manager
- Experience of writing a Service Design Contract
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third party-provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- strong organisational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills