Description
Role: Service Performance Analyst
Location: Hybrid - Corsham (2 days/week on site)
IR35: Inside
Rate: £650/day (Umbrella)
Duration: Until 31/3/23
CV Deadline: 1st July
Security Clearance: Active DV Clearance essential & Sole UK national
Minimum Requirement:
- DV Sole UK National.
- Service performance background
- MS Office skills essential
- Understanding of ITIL beneficial
- Previous MOD experience
- Stakeholder Management
- Understanding of Agile working
In this role, you will develop performance measurement frameworks - review key performance indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.
You will be response for processing and reviewing all the month billing against the schedules, working closely across the service and programme team. Onboarding new services, you will play a pivotal role in understanding the KPIs/deliverables/schedules for all new services to be delivered working alongside the agile deliver team and transition managers to successful onboard into the reporting and governance regime.
Key Responsibilities:
This post may conduct management activity across the following areas:
- Managing suppliers reporting, through close working with Customer Services and commercial teams;
- Analysing and validating supplier performance from an end-to-end context;
- Reporting end to end performance to provide an authoritative view of service performance;
- Service payment analysis, verification and regulation influencing service usage;
- Live service risk management governance, articulate any identified service risks to the service owners and associated governance boards;
- Supplier compliance assurance/governance against the commercial schedules;
- Ad Hoc service reporting - self-service, building relationship with PMO and the developing management information (MI) reporting tooling;
- Lead the generation of new MI reporting
- Identify and lead an audit activity required against the schedules and services.
Clearance: Due to security and information access restriction, the role is only open to a sole UK national with active DV clearance.
To apply for this role please submit your latest CV or contact Aspect Resources