Description
Job Title: Quality Manager
Job Type: Contract
Job Location: Brussels ONSITE
Contract Rate: Euro 500 per day
Contract Length: 12 Months with Multiple extensions
Our Client, one of the world s foremost IT Consultancies, is looking to recruit a Contract Quality Manager to join their client in Brussels ONSITE.
Required:
• 4+ years of Quality Management experience required.
• 2+ years of proven track record of leading teams in the IT sector.
• Excellent analytical skills with ability to troubleshoot problems and find root causes
• Experience building reports and/or reporting frameworks in tools like Power BI, Excel or BO.
• Strong experience with PowerPoint, Excel and other presentation tools.
Nice-to-have:
• Project Management experience.
• ITIL experience.
• Previous experience in European Institutions.
Description of tasks:
• Drive and own our KPI framework for measurement and reporting of service delivery quality, and ongoing monitoring and analysis of internal activities.
• Represent the Service Assurance/Quality topics for top management.
• Perform internal reviews, inspections and audits.
• Ensure that results of analysis are turned into improvements in cooperation with continual improvement and service delivery teams.
• Together with your team, provide process governance: ensuring SOPs (Standard Operating Procedures) are being followed and kept within SLA (Service Level Agreement).
• Take lead on service quality projects, reports, activities and deliverables.
• Drive optimizing the service delivery through an end-to-end defined service flow.
• Ensure that Priority Matrix for incident qualification and procedure handling is most efficient to the business need.
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!