Description
Digital Project Manager (Partner Portal/CX) - £/day - inside IR35 - 6 months - hybrid working
We have a role requirement for a Digital Project Manager. The role holds responsibility for Partner Portal (Sales) delivery, and Customer Experience delivery (which is the smaller side of the role).
Dealer Management System speciality will be a tough find and especially a combination of the two. The skill focus is on Digital focused Project Manager experience, with strong and demonstratable experience in multiple supplier structures, and very strong in driving requirement, pressing for delivery on time, holding the supplier accountable, but can also strike good relationship with both the business and supplier. A people person.
Digital Project Manager (Partner Portal/CX) - £/day - inside IR35 - 6 months - hybrid working
Key Responsibilities Overview:
- Project manage the Partner Portal (Dealer Management System) and CRM milestones, directing the deliverables of multiple suppliers, combining to deliver the requirements of time and to budget
- Responsible for delivery of all Customer Experience work items/milestones within the CRM systems (SAP C4C and Salesforce MC), while developing a cohesive team, further setting up the delivery and operational practice (Agile) and guiding/pressing the Business owner for continued backlog and roadmap deliverables
- Responsible for delivery of all Partner Portal work items/milestones within the Sales project. Manage the delivery of multiple milestones, managing all project aspects across multiple suppliers, to ensure efficient and well-coordinated delivery, on time. The responsibility of the role includes full project planning, governance and all project tracking (delivery, dependencies, budgets etc.)
- Develop a strong platform and integration understanding, to support the effective and all-inclusive planning of new deliverables across the interconnected landscape
- Ensure at all times, business requirements are fully defined, documented and understood by all internal and supplier teams, for all stories, features or projects
- Manage the overall project plans, ensuring all timings are hit, including feature completion, cross-supplier and internal dependencies, and go-live/release
- Support and guide the Business and Product Owners in decision making, best practice and suitable approaches forward
- Build and maintain a strong relationship with all Business stakeholders to ensure a collaborative IT and Business team, supporting and guiding the Business and Product Owners in decision making, best practice and suitable approaches forward
- Oversee all supplier teams backlog inputs into DevOps, driving full take up/usage on the tool, for all project and teams.
- Support and drive all elements of testing, across the systems
Digital Project Manager (Partner Portal/CX) - £/day - inside IR35 - 6 months - hybrid working