Description
We are looking for an experienced Programme and Operational Resilience professional to take responsibility for developing and driving our vulnerability closure programme, ensuring compliance with regulatory requirements, alignment to market practices and achievement of AUL's strategic ambitions.
About Ms Amlin
MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.
This role sits within our Reinsurance Franchise at Lloyd's (MS AUL) which specialises in Mergers & Acquisitions and Property & Casualty across London, the Middle East, the Far East and continental Europe.
As an insurance firm we simply won't be able to function effectively without operational resilience capabilities. Through your leadership and experience in programme management, stakeholder engagement and ideally operational resilience you will ensure we have the right prioritisation, focus and capabilities to deliver our requirements, gaining buy-in and mitigating critical risk factors. This role will be key in developing our resilience framework internally and in collaboration with our key partners.
What you'll spend your time doing:
While there is rarely a typical' day as the Operational Resilience Programme Manager, here's a snapshot of some of the key parts of the job, in which you will lead the business areas and workstreams responsible for delivery, approvals and embedding resilience standards:
Key Responsibilities:
- The Programme Manager will be responsible for the mobilising and delivery of the operational resilience vulnerability closure roadmap
- Ownership and management of the programme schedule with key focus on management of dependencies across the programme, with BAU initiatives, Operational Resilience run activities and regulatory or market developments
- Drive realisation and maintenance of the vulnerabilities remediation roadmap, covering current vulnerabilities identified and plans to support newly identified vulnerabilities. Work with the Workstream Leads, Project Leads, Head of Change Delivery and with Operational Resilience co-ordinators in our key service providers
- Effective management of senior stakeholders across the MS AUL and MS ABS entities to ensure we collectively adhere to regulatory requirements, this includes SMF24, Executive Management, Important Business Service Owners (IBSs), Critical Resource Owners and their teams, as well as business functions in Lines 1, 2 and 3, our service partners, market and regulatory bodies
- Lead the continual assessment of vulnerabilities across Important Business Services and Resources following scenario tests, closure activities. Prepare recommendations for closure of vulnerabilities, risk acceptances, prioritisation and business cases for funding
- Manage the programme governance and supporting processes, co-ordinating and managing the working group, workstream discussions and reporting into oversight Committees, approvals, solution design, progress overview, issue and decision escalation.
- Develop supporting capabilities, tools and metrics to support delivery, tracking and document retention in an auditable way.
- Operational Risk. Identify, interpret and manage the business risk exposure and operational impact associated with/generated by the programme
- Benefits delivery. To drive programme delivery to ensure that benefits management is owned by the sponsor and impacted business area from initiation through to benefit realisation, working closely with the PMO Manager to put relevant framework in place for the programme
The Operations Resilience Programme Manager reports into Head of MS AUL Operations and MS AUL Operational Resilience Lead.
The job holder will also work closely with the SMF24 - MS AUL COO, IBS and Resource Owners, other senior stakeholders and with counterparts across Operations, Line 2, Line 3 and Service Providers to monitor and resolve issues and align capabilities with resilience monitoring, management, remediation.
You're going to enjoy this job if you also
- Flourish in fast paced, dynamic environments where you can shape solutions and influence outcomes
- Foster an environment of accountability, constructive challenge and continual improvement
- Enjoy advocating, creating buy-in and engagement across a range of views and stakeholders
- Have a strong eye for detail
- Can convey complex messages and concepts simply, with focus on the core issues and recommendations
- Enjoy translating regulatory or business requirements into pragmatic frameworks, processes and governance structures
- Are a strong problem solver and excellent influencer
- Can explain complex data in simple terms
What you'll need:
For this particular role there are some important qualifications and experience we need you to have. These include:
- Strong Lloyd's of London, Insurance or Financial Services experience
- Knowledge and experience of Operational Resilience Policy Statements and related Insurance practices beneficial
- Demonstrable experience in IT, Cyber, Outsourcing, Risk or Regulatory programmes
- Significant experience in leading workstreams in a direct and Matrix environment
- Experience in shaping and delivering regulatory change
- Excellent interpersonal, stakeholder and communication skills
- Adept at building dynamic solutions and tools, from requirements through to embedding
What you can expect from us:
- A great team and supportive colleagues
- An open mind (especially to new ideas and ways of doing things)
- A strong focus on diversity, inclusion and equal opportunities
- A programme of wellbeing and mental health support
- Employer-supported volunteering (ESV)
- Flexible working
- Continuous learning
- Study support
- Structured career development
Conduct Rules
With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct.
They stipulate that you must:
- Act with integrity
- Act with due care, skill and diligence
- Be open and co-operative with the FCA, PRA and other regulators
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct