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Service Desk Analyst L1.5

Stockholm County, Stockholm

Description

Greetings #Everyone,
We are urgently looking for #Service Desk Analyst L1.5 (IT Customer Support Specialist)
Locations- #Linköping #Sweden
Duration – 12 Months
Language- #Swedish

JOB DESCRIPTION –
Mandatory Skills - Service Desk, Voice Skills
Desired Skills - ITIL Knowledge
Years of exp needed - >1+ years
Roles and Responsibilities post joining - Handling voice calls from end users on IT issues, resolving the calls and assign the calls to other resolver groups.
Responsibilities:
· Troubleshooting skills and experience in handling Windows environments
· Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)
· Troubleshooting skills on VPN connectivity, dial up, wireless routers
· Troubleshooting experience using remote control tools
· Resolving incidents in a professional and effective manner
· Coordinating with other resolver groups
Profile:
· Previous experience with IT Customer Support
· Fluent in both Swedish and English
· Good interpersonal and communication skills
· Customer service orientation and ability to work in a team
· Excellent soft skills, communications skills (Voice & Text) to handle global customers
· Computer literacy

Eligible candidates, please share their resume/CV at

Any references would also be accepted.

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries

Regards,
CosMicIT Team
CosMicIT GmbH, Germany
CosMicIT Informatics India Pvt Ltd.
www.CosMic-IT.com | www.CosMic-IT.in
https://www.linkedin.com/company/cosmic-it
Start date
ASAP
Duration
12 months
(extension possible)
From
CosMicIT GmbH
Published at
07.07.2022
Contact person:
Mritunjay jha
Project ID:
2420159
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