Description
Parity Group Plc are delighted to partner with our client, a renowned retail organisation, who have the need for Service Desk Analystto join their team on a contract basis.
The role will allow a hybrid approach with some attendance required in their offices in Dublin.
Role and responsibilities:
- Provide 1stand 2nd line support on all client People System applications including WorkDay, BrassRing, Digital Learning Platform and Time & Attendance
- Provide support with upgrade and maintenance activities as and when required - eg system testing, corrections
- Analyze, maintain and troubleshoot P&C information systems and P&C computer applications and systems.
- Resolving requests within SLA, giving clear resolutions
- Train employees on system usage
- Follow standard Service Desk procedures to document the reported issue/question within a IT service management tool
- Develop, maintain and localize job aids and FAQs relating to people systems.
Essential knowledge, skills and experience:
- Customer service focused
- People Systems experience or ICT background
- Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and team and work within agreed timescales.
- Excellent attention to detail and an ability to analyse and interrogate high volumes of information as well as demonstrating an ability to focus on higher level overview.
- Excellent communication skills (writing and presentation) & experience delivering effective communications campaigns
- Display good judgement and be proactive
- Team player
- Enthusiastic self-starter
If the above sounds like you then please don't hesitate to contact myself, Hannah Youl, or click the apply button.
Parity - Better Decisions: Better People
Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services.
We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position
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