Description
Role: Service Delivery Manager
Duration: 6 months
Location: Home Based ( Occasional visit on site in Sheffield office when required )
Working for one of the largest providers of business software in the UK. Advantage Resourcing are recruiting for a Service Delivery Manager who is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention
Key Accountabilities:
- Act as the primary service management contact for the customer,
- Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations,
- Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified,
- Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement,
- Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule,
- Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.
Key Skills Required
- Expert knowledge of ITIL standards
- Ability to travel to and from customer sites, and other offices used for external and internal meetings
- Excellent business and relationship management skills
- Commercially astute, with excellent customer facing/customer service skills
- Demonstrate understanding of common customer service tools and processes
- Able to work on own initiative, making effective decisions and collaborate within a team dynamic
If you are interested, please click apply now!