permanent

SALESFORCE PRACTICE LEAD

Paris

Description

At Glocomms we are working with a leading digital transformation consultancy based in Paris who are looking for an enthusiastic Salesforce Practice lead to join their team in Paris! (Hybrid)

As a Salesforce Practice Lead (F/H), you will join the Salesforce team with more than 15 consultants who are renowned for their expertise in Customer Experience chain, based on 3 business areas:
  • Marketing
  • Omnichannel CRM
  • Digital and Web


You will report to the Director of Salesforce directly and will be developing the Salesforce, Salesforce Sales and Service Practice daily.As well as being responsible for 2 main missions:

Salesforce project management:

o Ensure the management of a part of the Salesforce projects of the practice;

o Intervene in solution expertise on strategic projects of the practice

o Ensure and monitor compliance with Salesforce best practices on projects;

o Identify and raise alerts on projects related to Salesforce specificity's (technical difficulties, staffing, Customer, planning, quality, deliverables, ....).

Assignment:

o Manage the staffing of practice resources on projects and participate in recruitment interviews for the practice.

o Participate in joint staffing committees with the Customer Relations & Omnichannel division, which includes CRM resources excluding SF, CTI (including SF Voice) and Contact Centre.

The profile:

- At least 7 years of experience in a consulting or services company (including at least 5 years on Salesforce)

- At least 3 Salesforce certifications

- Charisma, oral fluency, convictions and writing skills

- Sense of responsibility and ability to work independently

- Dynamic, involved and organised

Why join:

- To be part of a human-sized organisation with strong growth ambitions growth ambitions

- Have the opportunity to develop your skills: certifications, meet-ups etc...

- Benefit from an internal mentor who will accompany you throughout your career your career path

- Have flexibility between face-to-face and telecommuting

If you are interested, email me your updated CV and contact information so we can discuss the role further.

Email:
Start date
01/2023
Duration
full time
From
Phaidon International
Published at
30.09.2022
Project ID:
2470999
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