permanent

Customer Service Agent (US Based Only)

Remote
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Keywords

Communication Billing Business Processes Claim Processing Data Entry English Sales Insurance Management and Aftercare Outsourcing Attention To Detail Confident and Emotionally Stable

Description

Who we are
Invisible Technologies helps fast-growing companies scale efficiently, so they can improve margins and capture market share at the same time. We partner with our clients to run their business operations using our modern outsourcing platform to deliver efficiency, quality, and flexibility at scale.

Website: http://www.inv.tech/
Overview / Sales Deck: https://invtech.docsend.com/view/a8tthk8bwi9dbhk6
Recorded Demo: https://www.youtube.com/playlist?list=PL4135pGQh8yvHRwKatYrMDuKL7ODHBXHI

We believe that…
* Mission. Invisible is a world-changing company and the Operations Team is responsible for creating the systems that will launch Invisible into the stratosphere.
* Ownership. Every partner on the team is the “CEO” of their area - each of us is empowered to jump in and solve the problems in front of us.
* Communication. Consistent feedback is key - we are addicted to learning and getting better.
* Transparency. What one of us knows, all of us should know.
* Self-Improvement. Every new mistake is a learning opportunity.
* Meritocracy. The value someone produces should be reflected back in the position of responsibility and compensation that they receive.

Candidates must possess the following...
* Should be from North America only and working as W2 employees.
• Experience with Customer Service, Customer Support online and by phone
• Confident with insurance language
• 1 yr of insurance claims billing experience
• Familiar with claims and insurance processing
• Manage tickets and respond to emails to clients using different templates.
• Written and spoken English fluency
• Positive attitude, professional demeanor
• Experience with data entry/processing
• Google Sheets and Slack
• Able to work switching between multiple platforms
• Comfortable with the monotony of this role
• Available for 40 hours/week
• Able to operate in fast paced environment with detail-heavy work
• Proactive communicator
• Attention to detail
• Organized
Compensation
USD $10 to $11 per hour For Agent
USD $19 to $20 per Hour for Leads
Start date
11.2022
Duration
12 months
(extension possible)
Published at
01.11.2022
Contact person:
Arun Coutinho
Project ID:
2488699
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