Product Owner ITSM



IT Service Management Automation User Experience (UX) Business Process Modeling Communication Quality Auditing Digitization English French Governance Information Technology Infrastructure Libraries (ITIL) Incident Management Knowledge Management Supply Chain Management Service Level Management Software Requirements Specification Workflows Process Management Modelling Skills Testing Coordinating Success Driven Self Motivation


Product Owner ITSM

Start Date: 15th Dec 2022

Contract Length: 12 Months + Extension

Location: Hybrid model - 50/50 Remote - Brussels

Pay: Negotiable

I am working with a global consultancy that offers solutions for digital transformation to leading companies in Europe to help them find a Product Owner for a long-term project in Belgium.

Ideally, we are looking for someone that would be able to start this project on the 15th December, however, we can accommodate a reasonable notice period.

The ITSM product owner, who has a good understanding of the core ITSM processes & Service Now, will be responsible for:

- the management of the processes in the various ITSM

- the interconnection between the company's ITSM and our SIDE partner (IT service provider)

- the demand management into ITSM

Your main activities will be:

* Contribution to the design, requirements definition, configuration, testing and delivery of ITSM tool workflows

* Design and enhanced user experience from initial contact for support (portal), considering self service capabilities, automation, communication and user engagement through resolution

* Develop and execute a compliance audit framework for ITSM processes

* Participate in ITSM initiatives for all team represented or included in support models for all services provided by our organization

* Represent ITSM as a process expert in briefings, workshops

* Provide ITSM training to peers and other colleagues within the organization

Your profile:

* Experience of designing and managing ITSM toolsets and processes including but not limited to Request management, Knowledge Management, Service Level Management, Incident management, with a user centric approach including automation and self service

* Strong ITSM knowledge and ability to demonstrate and clearly articulate understanding of Process Management & Governance.

* Good knowledge of Service Now

* ITIL accreditation or equivalent

* Business Process Design & Modelling

* Strong organizational skills and ability to work successfully with many high priority demands

* You are fluent in English, French is a plus

* You are hands-on, autonomous, result oriented and open-minded
Start date
+12 months
Published at
Project ID:
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