on-site

Senior On-site Technician - contract

Surrey
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Keywords

Business Development Communication Stock Control Team-working Logistics Operations Kpi Reporting

Description

Senior On-Site Technician - Contract

We are urgently seeking a Senior Onsite Technician for our client who are a Global IT service Provider to join the team on a contract basis, 6 month rolling.

Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (wihin one mile of the main site.

Good communication skills and being a team player is essential.

Key Performance Indicators

. Feedback from customers, Project Manager, Service Lines etc.
. Proven track record working with product authority and external vendor support teams.
. Proven track record of problem resolutions.
. Successful solution designs implemented.
. Evidence of sharing and re-use of knowledge.
. Successful definition, implementation and conformance to processes.
. Service level requirements met.
. Response and resolution to escalated issues in a timely manner.
. Problem ownership demonstrated.
. Meets project deadlines and costs within own scope of responsibility.
. Successful track record of leading small projects.
. Errors with workarounds or fixes provided in a timely manner.
. Successful track record of working with third parties.
. Correct application of severity, impact and priority.
. New business secured and successfully implemented.
. Skills Matrix up to date with products/systems/technologies and techniques.
. Contribution to product forums and working parties.
. Up to date personal learning plan available.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Start date
ASAP
Duration
6 months
From
Lorien
Published at
21.11.2022
Project ID:
2501423
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