Senior User Researcher

East Lothian
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Research User Research Ethics Public Service Carry Out Assessments Make decisions Communication Leadership Personal Information Protection and Electronic Documents Act Project Assurance Service Design User-Centered Design Data Protection


Senior User Researcher - 6 months - Inside IR35 - Hybrid working

Day Rate - Up to £550+

Harvey Nash's public sector client are currently looking to recruit multiple Senior User Researcher's to join their team based in Edinburgh/Remotely for an initial 6 month period.

Main Duties:

  • Leading on a range of qualitative and quantitative user research activities to support business and project needs
  • Working closely with senior members of project teams to provide clear, actionable insights and support decision making
  • Advocating the value of user research by engaging colleagues and stakeholders who are new to user centred design
  • Championing the inclusion of different types of users in appropriate research activities.
  • Advocating for accessibility, assisted digital and inclusive research and design practices to help teams deliver accessible services that work for all.
  • Supporting teams to continually improve their understanding of and engagement with users and their needs, and helping them embed this insight into their work.
  • Managing ethics documentation, data protection and equalities impact assessments.
  • Understanding user-centred service design and delivery practices.
  • Helping raise awareness of the social and technological context for government services.
  • Participate in and/or support programme and project assurance activities.
  • Line management of more junior user researchers
  • Other duties as required by your Division to support wider corporate activities.

Essential Skills:

  • Experience of playing a lead role in a research setting; designing and delivering a wide range of inclusive user-centred research using appropriate research methods (qualitative and quantitative).
  • Experience of using appropriate communication techniques to share research insights with diverse audiences, with a view to ensuring the insights lead to actionable outcomes.
  • Ability to share knowledge and experience of designing research sessions to ensure they are inclusive and meet the diverse needs of participants.
  • Experience of managing personal data, consent processes and other ethical considerations when working with research participants.

Desirable Skills:

  • Experience of user research in a public sector setting.
  • Experience of leading either digital first or GDS service assessments.
  • Experience of working in a user-centred way in a large and complex business setting.

This role has been deemed inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid standard Disclosure Scotland. Please click the link to apply.

Start date
Harvey Nash Plc
Published at
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