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Platform Owner - ServiceNow/Inside IR35 - Birmingham

Birmingham
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Keywords

Servicenow Team Management Information Technology Infrastructure Libraries (ITIL) Agile Methodology Business Management Customer Demand Planning Data Modeling Recruitment IT Service Management Laws (Professional Expertise) Outsourcing Portfolio Management Product Control Professional Services Service Catalog Service-Level Agreement Service Management Stakeholder Management User Assistance Presentations Managing Suppliers IT Operations Management Kpi Reporting

Description

Platform Owner - ServiceNow/Inside IR35 - Birmingham

£650 - £700 per day (all inclusive) which may be subject to change depending on applicable legislation or solution through which services are performed.

Platform Owner/ServiceNow Platform Manager required for a leading client based in Birmingham. My client is currently seeking a ServiceNow Platform Manager to come on board to be responsible for ServiceNow and leading the seamless operation and delivery of the ServiceNow platform, people, and process, to enable the platform to operate efficiently, effectively and securely.

Key skills,

  • Platform Owner experience
  • Service Management experience
  • Extensive Platform Management experience
  • Strong ServiceNow experience
  • Accountable for the day-to-day management of suppliers who will support, improve, and develop ServiceNow capabilities including but not limited to ITSM Pro, SPM, SAM, and ITOM
  • Responsible for ensuring suppliers meet service level agreements (SLAs) and Key Performance Indicators (KPIs) for ServiceNow platforms
  • Experience of managing the operational delivery and development of ServiceNow, working with internal and external IT service teams to meet stakeholder/user needs.
  • Experience of leading a team through the full platform life cycle, continuing to meet user needs by evolving the platform designs
  • Knowledge of ServiceNow tables, workflow, and underlying data model
  • ServiceNow product management experience including managing teams, managed service providers and professional service organisations
  • Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile
  • Accountable for ensuring the ServiceNow platform and services remain responsive to customer needs
  • To be accountable for ensuring the ServiceNow service catalogue and wider IT service operations knowledge library is maintained
  • Strategic Portfolio Management/IT Business Management (ITBM) knowledge
  • Experience of managing a customer facing platform and working with 3rd party delivery partners.
  • Stakeholder management skills: presentation skills and reporting to senior audience
  • Desirable Certifications: ITIL, ServiceNow qualifications

Interested!?! Please send your up to date CV to Lucy Morgan at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.

Start date
ASAP
Duration
6 months
From
Crimson Limited
Published at
24.11.2022
Project ID:
2503916
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