Problem Analyst

London  ‐ Remote
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Problem Solving Technical Support Business Informatics Service Improvement Planning Coordinating Root Cause Analysis

Description

Problem Analyst
4-month contract with scope to extend
Market rate inside IR35
Hybrid | remote | 2 days per week London, Milton Keynes, or East Kilbride

It will be highly advantageous if the ideal candidate holds active SC clearance with experience working alongside Government projects


Responsibilities:

  • Supporting the Senior Problem Manager in day-to-day Problem Management activities.
  • Understanding the needs of Technical Support groups and assisting in supporting their Problem Management activity.
  • Producing timely Problem Management reporting and management information to inform continual service improvement exercises.
  • Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.
  • Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.
  • Documenting and maintaining Problem Management processes and procedures.
  • Post Incident Reviews to ensure actions are assigned and completed.

Please call and I will be more than happy to share the full job description

Start date
n.a
Duration
4
From
Summer-Browning Associates
Published at
01.12.2022
Project ID:
2507426
Contract type
Freelance
Workplace
100 % remote
To apply to this project you must log in.
Register