Service Delivery Manager (Contract)

London  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Project Management Project Management Life Cycle Service Delivery Stakeholder Management Agile Methodology Business Analysis Finance Investment Banking Service Management Success Driven Hardworking and Dedicated Risk Management Architecture Financial Institution Business Process Management Customer Relationship Management Business Process Mapping Business Planning Business Requirements Strategic Management Software as a Service Communication Regulatory Compliance Consulting Creatividad DevOps Due Diligence Governance Leadership Hedge Funds Technology Strategies Lean Six Sigma Portfolio Management PRojects IN Controlled Environments Version 2 (PRINCE2) Scrum Methodology Writing Documentation Requirements Analysis Risk Analysis Socialization Software Engineering Time Management User Stories Presentations Modelling Skills Ideation Test Scripts Brainstorming

Description

Location: London (Hybrid up to 2 days in the office)

Duration: 6 months (Rolling)

Inside IR35

Key Essential Skills:

  • Good background in SaaS and knowledge of technology estates.
  • Understanding of Agile.
  • Clarity (PPM - Project and Portfolio Management Software).
  • High level of proficiency with MS Office applications.
  • Experience in large investment banking or financial services organisations.
  • Proven training in software development life cycle or methodologies.
  • Previous experience programme/project management and in team co-ordination/management.
  • Demonstrable experience working throughout a project life cycle, engaging with various stakeholders, and managing and/or reviewing appropriate project documentation.
  • Strong experience in business analysis/business process mapping and ideation techniques.

Desirable Skills:

  • Strong Planning, organisational and stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions.
  • Good communication, presentation, documentation, and customer engagement skills with proven ability to work effectively with all organisational levels.
  • Global experience - working successfully with teams in multiple locations simultaneously.
  • Project Management qualification (eg, PRINCE2, APM).
  • Certification in Business Analysis.
  • Lean Six Sigma Methodologies.

Overview:

  • We are currently looking for an experienced Service Delivery Manager to join on a contract basis with an immediate start with our client, a United Kingdom-based stock exchange and financial information company headquartered in the City of London, England. As a SDM you will have opportunities to lead projects across the project life cycle to ensure delivery that is on time, in budget and within scope. You should have the ability to deliver high-quality work, while collaborating and brainstorming with other creative, knowledgeable, and dedicated colleagues in a dynamic, high-energy environment. Strong planning, organization and time management skills are key along with the ability to handle multiple complex projects at any one time.

Role & Responsibilities:

  • Business Planning - begin eliciting business requirements and modelling processes (as-is/to-be, using Business Processing Mapping), recording in standard documentation, and socializing the project with leadership and other technology teams (ie, Architecture, DevOps, Service Management).
  • Supporting Senior Stakeholders to understand the business strategy and create Business Process Management Transformation Roadmaps and document technology deliverables.
  • Definition and Design - facilitate workshops to evolve scope, gather detailed requirements, develop use cases, and begin visualizing the end result, using standard tools and techniques.
  • Ensure scope is well understood and documented and risk management processes are in place.
  • Manages project workstreams throughout the project life cycle delivering results that meet the success parameters stated in the business case and ensuring full-service delivery.
  • Ensures all projects adhere to standards for project methodology, governance, and risk management.
  • Work with Solutions Architect in defining potential technology solutions and ensuring adherence to architectural principles.
  • Collaborate with business and functional leads to socialise technology projects and obtain cross functional approvals from Legal, Group Risk, Compliance.
  • Operations and Service Management - Ensure smooth transition to Support, agree SLA/KPI.
  • Where appropriate sits within the scrum team (If Agile project).
  • Support product owner on maintaining the backlog.
  • Perform due diligence on user stories to ensure that they include all of the relevant detail as per definition of ready.
  • Work with stakeholders to ensure that the priorities for each sprint/release are understood.
  • Agree test script/service acceptance.

Outline Thebes Group:

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds.

Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.

Start date
ASAP
From
Thebes IT Solutions Ltd
Published at
06.12.2022
Project ID:
2509791
Contract type
Freelance
To apply to this project you must log in.
Register