Description
PURPOSE:
To scope, design, evaluate, maintain and facilitate, regulatory, technical, operational and soft skill learning solutions. Applying all areas of the learning life cycle, in order to enhance technical and regulatory role capability and developmental growth across the Bank.
Working flexibly across business areas and location to meet specific learning demand with Delivery based in Leek.
KEY ACCOUNTABILITIES:
Customer Service
. Ensure a smooth transition from scope to design, delivery and evaluation of learning solutions, ensuring they remain fit for purpose and are aligned with quality learning standards.
. Maintain LMS administration and support the end to end journey for delegates.
. Ensure that satisfaction data is captured and reported, allowing the identification of improvements to content, delivery processes or facilities.
CONTROL (Risks, Financials and Processes)
Apply all areas of the learning life cycle, demonstrating competence in:
. Work to a pre-defined training design and delivery schedule, as documented in the project training implementation plan.
. Design and creation of training interventions and blended learning solutions that meet defined quality standards, effectively utilising multiple mediums such face to face workshops, self-directed learning, E-learning and other available technology, learning resources and repositories.
. Ensure training governance and material governance processes are applied to all learning solutions.
. Ensuring learning interventions are delivered to defined quality standards to ensure:
. Role specific competence is achieved for delegates around regulatory compliance, processes, systems and procedures
. Development of knowledge, skills and behaviour appropriate to role
CHANGE
Support strategic change projects. Scoping the designing and delivering of learning solutions to support and facilitate the change.
PEOPLE/LEADERSHIP
. Develop and maintain relationships with business stakeholders, peers, and delegates.
. Assume oversight for delegates and behave as a role model, hand-off to their line managers when an informal and formal discussion is required.
. Conduct Train the Trainer facilitation sessions and up-skills.
. Prioritise and plan own workload and deliver to agreed SLAs, deadlines, cost and standards.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
Essential
. Strong facilitation expertise
. Training design capability
. Excellent communication skills
. The ability to coach and motivate
. Demonstrates high personal credibility and behaves as a role model
. Experience in L&D related field
. Strong technical skills, knowledge and understanding of training & development
. Good analytical and conceptual thinking and ability to deal with complexity
Desirable
. CIPD qualification or equivalent.
. Experience using an Learning Management System (LMS).