Description
Principal Duties/Responsibilities:
Act as deputy for Facilities Services Leads and supports the Facilities Services GB Lead.
Flexibility required to travel to other client locations within the GB region as required to support projects, hold face to face meetings and cover periods of absence within the team.
o Ensuring regular maintenance of equipment within our demise
o Liaise with building management regarding services in the shared areas of the building
o Implementing and maintaining the Client OHS Program in conjunction with the Occupational Health & Safety Manager.
o Delivering/supporting client meetings including the provision of Hospitality
o Meeting Room Booking System
o Reception services
o Postal services
o Physical security
o Cleaning/Waste Management/Recycling
Liaises with the Facilities Services GB Lead and Facilities Services Leads regarding service levels/KPI's and understanding business needs.
Maintains and support service provider Managers with the adherence of service levels and associated key performance indicators.
Liaises with colleagues, users, and service partners regularly to discuss issues, costing, evaluation and improve ways of working.
Develops and initiates new and/or more cost effective solutions and improves service levels within budget constraints
Develops operating procedures and policies for all the areas within their control.
Develops and maintains a regime of communication with key business stakeholders and other teams within RE&WS.
Manages operational expenditure ensuring services are delivered on or under pre-agreed budget and authorises expenditure within those boundaries.
Conduct Risk:
To put the interests of clients and the company's values at the heart of the way you do business
Qualifications and Requirements:
A' Level education or equivalent knowledge and experience.
IOSH qualification essential
Some previous experience in a facilities role
Good financial management skills with the ability to monitor budgets monthly
Good Inter-personal communication skills and must be able to communicate with stakeholders at all levels
Experience of working in a fast-paced environment and comfortable with dealing with ambiguity and conflicting priorities
Excellent negotiation skills and strong project management/organisational skills
Proven ability to work independently with minimal supervision and make decisions when necessary
Self-motivated, shows initiative and responds appropriately/promptly to requests
Team player with a positive can-do attitude
Proficient in all MS Office applications especially MS Excel with a keen interest in technology
Experience in analysing and summarizing data as well as producing reports
Desirable qualifications, but not essential:
BIFM Member and/or qualification
Advanced Food Hygiene Certificate or equivalent