Description
Finance Support Analyst/Business Relationship Support Officer/Account Support Officer, SC Security Cleared, required by our Northampton, East Midlands based client. Occasional travel to London. Hybrid working.Duration 6 months initially
Paying circa 320 pd Outside of IR35
Working in an SC Security Cleared environment.
SC or DV Security Clearance is required or you will be eligible to undertake clearance
You will manage customer accounts on a day to day basis to support the achievement of high levels of customer satisfaction and replace employee following resignation whilst permanent campaign is in progress
Essential
ITIL and Agile Foundation level or experience working in an information technology role
Experience of the Microsoft Office Suite; working knowledge of Excel
Some experience of report or technical writing
Skills
Customer/supplier relationship management
Analyse, interrogate and evaluate data
Costing products/projects/services
Customer service
Overview:
Ensure the commercial business, governance and finance processes are carried out and records maintained in a timely and accurate manner
Produce monthly and ad hoc financial and management information to support the management of customer accounts
Assist the Senior Government Relationship Manager in progression of an opportunity through to live service including development of fully costed proposals
Support the Senior Government Relationship Manager in managing and improving customer satisfaction by providing timely responses to ad hoc customer queries and requests for information
Identify and suggest efficiencies and customer service improvements (CSIs) within the customer management process
Support the wider team with ownership of various internal business management processes and activities
Continually learn and develop knowledge and skills to support and grow the business
Deadline 3rd Apr Midday
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.